MelaBoo Care
Hi — how can we help you glow?
Need a hand? Track your delivery, explore our FAQs or send a message to the MelaBoo team.
Real humans on the team — we usually reply within one business day
Where’s my glow?
Track your MelaBoo order
Use the tracking number in your shipping email to follow your delivery. Your tracking details are sent once your parcel is on its way.
Talk to us
Reach the MelaBoo team
Can’t find your answer? Choose the easiest way to get in touch.
Send us a message
Tell us how we can help. We’ll get back to you by email.
Email us
Prefer to email us directly? Include your order number so we can help you faster.
- hello@melaboo.com
- Hours
- Mon-Fri | 9 AM - 8 PM EST
- Typical reply
- Within 1 business day
Good to know
Frequently asked
Find a quick answer below, or contact us for a little extra help.
01Orders & shipping
When will my order ship?
Once your order has been dispatched, you’ll receive a shipping confirmation by email. Contact us if you need an update.
How long does delivery take?
Delivery times depend on your destination. See the delivery information provided at checkout or contact us for help.
How do I track my order?
Your shipping email contains a tracking link. You can also enter your tracking number in the order tracker above.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We’ll check whether it is still possible.
Do you ship internationally?
Available destinations and shipping costs are shown at checkout.
02Subscriptions
How do I manage or cancel my subscription?
Contact our team using the email address associated with your subscription. We’ll help you find the available options.
How do I skip or delay my next shipment?
Let us know which upcoming delivery you would like to change. We’ll check the options for your subscription.
Can I change my frequency, products, or shipping address?
Send our team the details you would like to update so we can help.
I was charged for a renewal I wasn’t expecting — what now?
Please contact us with your order number and account email so we can investigate.
Why can’t I find my subscription?
It may be associated with another email address. Contact our team and we’ll help locate your account.
03Product & safety
How often should I use the product?
Follow the directions on your product’s packaging and product page.
Is this product suitable for my skin?
Check the ingredient list and product directions. Contact us if you need more product information.
Where can I find the ingredients?
The ingredient list is available on the product packaging. Contact us if you need help finding it.
How should I store my product?
Follow the storage instructions on the packaging.
Does the product have an expiry date?
Check the expiry or period-after-opening information on your packaging.
04Returns & policy
What is your return policy?
You can find our return conditions in the refund policy. Contact us if you have a question about your order.
How do I start a return or refund?
Send your order number and the details of your request to our team.
My order arrived damaged. What should I do?
Please contact us with your order number and a description of the problem so we can help.
I was charged but can’t find my order. Can you help?
Contact us using the name and email address you used at checkout. We’ll help you locate your order.