Refunds & Returns Policy

At MelaBoo, we want you to be happy with your order. We offer a 30-day return policy for eligible, unused products, starting from the date your order is delivered.

To request a return, please email hello@officialmelaboo.com with your order number and details of the products you would like to return.

Return Eligibility

Under our voluntary 30-day return policy, returned products must be unused, complete and in their original, unopened packaging.

For the purposes of this voluntary policy, a product is considered used if its product packaging has been opened, any part of it has been used, or it is no longer complete. Opening the shipping parcel alone does not count as opening the product.

Products sold as a pack or set count as one product and must be returned in full. We do not accept returns of individual contents or partially used packs or sets.

If you order multiple products and open or use one, you may still return any other unopened, complete and unused products that meet these conditions.

These conditions do not affect your statutory rights, including your rights if a product is faulty, damaged or not as described.

How to Request a Return

Email hello@officialmelaboo.com within 30 days of delivery. Please include:

• Your order number.

• The products you wish to return.

• Any relevant details about your request.

We will provide the return address and instructions. Please contact us before sending your return so we can help ensure it reaches the correct location.

For returns under our voluntary policy, please send the products back within 14 days of receiving our return instructions.

How Refunds Are Calculated

Refunds are based on the amount paid for the eligible products returned, taking any discounts or promotional offers into account.

For offers involving identical products, the total product amount paid is divided equally across all products included in the offer, including any promotional products.

Example: If you purchase two identical products through a buy-one-get-one-free offer for a total of £40, each product has a refund value of £20. If you return one eligible product, the refund is £20 before any applicable deduction.

Individual contents of a pack or set have no separate refund value.

Return Processing Fee

A £5 return processing fee per return request is deducted from refunds under our voluntary extended return policy where the return request is made more than 14 days, but no more than 30 days, after delivery.

This processing fee does not apply when you exercise your statutory cancellation rights or return products because they are faulty, damaged, incorrect or not as described.

Delivery Charges

We currently offer free standard delivery, so there is no original standard delivery charge to refund.

If delivery charges apply to a future order, any refund of those charges will be handled in accordance with applicable consumer law. For a statutory cancellation of the whole order, this includes any standard delivery charge paid.

Refund Processing

Refunds are issued to the original payment method.

For returns under our voluntary policy, we will issue your refund within 14 calendar days of receiving and inspecting the returned products.

For statutory cancellations, we will refund you without undue delay and within 14 calendar days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Your payment provider may take additional time to display the refund in your account.

Order Cancellation

If you would like us to stop your order before dispatch, please email hello@officialmelaboo.com within 24 hours of placing it.

We can stop dispatch only if your order has not already been shipped. If it has been shipped, we will explain the applicable cancellation and return options.

This 24-hour window does not limit your statutory cancellation rights.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, contains an incorrect product, or you believe a product is faulty, please contact hello@officialmelaboo.com as soon as possible with your order number and a description of the issue. Photos can help us resolve the problem.

We will work with you to provide an appropriate remedy, including a refund or replacement where required by law. Where a return is required because of our error or a faulty product, we will cover the necessary return costs.

Delivery Issues

If your order has not arrived, or tracking shows delivery but you have not received it, please email us as soon as possible so we can investigate.

Reporting an issue later does not remove your statutory rights.

UK Statutory Cancellation Rights

For most online purchases, UK customers have the right to cancel within 14 days of receiving their goods, without giving a reason. You then have a further 14 days to send the goods back.

The cancellation right may not apply to sealed goods that become unsuitable for return for health protection or hygiene reasons once their hygiene seal has been broken.

Opening outer product packaging alone does not automatically remove your statutory cancellation rights. The definition of “used” in our voluntary return policy does not override those rights.

Your rights concerning faulty, damaged or misdescribed products remain unaffected.

Contact Us

MelaBoo is operated by Renmo LLC.

Business address:
Renmo LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: hello@officialmelaboo.com

Please contact us for the correct return address before sending any products. The business address above should not be used for returns unless we instruct you to do so.