Terms of Service

Overview

This website is operated by Renmo LLC, trading as MelaBoo. Throughout the website, “MelaBoo”, “we”, “us” and “our” refer to Renmo LLC.

These Terms of Service govern your use of our website and purchases from our store. Please read them alongside our Privacy Policy, Shipping Policy and Refunds & Returns Policy, which are available on our website.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products.

Nothing in these Terms limits your statutory consumer rights.

Section 1 — Eligibility and Website Use

You must be at least 18 years old to place an order independently. If you are under 18, a parent or legal guardian must place the order on your behalf.

You must not use our website or products for unlawful purposes, infringe another person’s rights, or interfere with the security or operation of our website.

You agree to provide accurate and complete information when placing an order or contacting us.

Section 2 — Products

We currently sell physical products.

Product descriptions, contents, instructions and any applicable precautions are provided on the relevant product pages or packaging. Please read these before using a product.

We aim to display products accurately. Colours may appear differently depending on your screen, and minor packaging changes may occur. These variations do not affect our obligation to supply products that match their description.

Our products must be of satisfactory quality, fit for purpose and as described, in accordance with applicable consumer law.

Section 3 — Orders and Acceptance

Placing an order constitutes an offer to purchase the products selected.

An automated order acknowledgement confirms that we have received your order. Unless we expressly confirm acceptance earlier, we accept your order when we send your dispatch confirmation.

Before acceptance, we may decline an order for a legitimate reason, such as unavailable stock, suspected fraud, an inability to deliver to the address provided, or an obvious pricing error.

If we cannot accept your order, we will notify you and refund any payment taken for the affected products.

If a problem arises after acceptance, we will contact you to explain the available options and honour your rights under applicable law.

Section 4 — Prices and Payment

All prices are displayed in British pounds sterling (GBP). Where taxes apply, they are included in the price shown.

We currently offer free standard delivery throughout the United Kingdom. Customers will not be charged additional delivery fees, customs duties or import charges during delivery.

The total amount payable is displayed at checkout before you place your order.

Prices may change for future purchases. A price change does not affect an order we have already accepted.

Available payment methods are displayed at checkout. Payments are processed through the payment services available through our store.

Section 5 — Discounts and Promotional Offers

We may offer discount codes, promotional pricing, bundles and offers such as buy-one-get-one-free.

Most discounts can be combined, but eligibility depends on the terms of the specific promotion. Any restrictions, expiry dates, minimum purchase requirements or exclusions will be stated with the offer or displayed at checkout.

The final discount and total price are shown before you complete your purchase.

Refunds for promotional purchases are calculated as described in our Refunds & Returns Policy.

Section 6 — Personal Use and Resale

Products are sold for personal use unless we agree otherwise in writing.

You must obtain our prior written permission before offering MelaBoo products for commercial resale or presenting yourself as an authorised MelaBoo retailer or distributor.

Before accepting an order, we may contact you or decline the order if we reasonably believe it is intended for unauthorised commercial resale.

Section 7 — Billing and Account Information

You are responsible for providing a complete and accurate billing address, shipping address and email address.

If you create an account, you must keep your login details secure and notify us if you suspect unauthorised access.

Please contact us promptly if information supplied with your order needs to be corrected.

Section 8 — Shipping and Delivery

Orders are typically dispatched within 1–2 business days, Monday to Friday, excluding public holidays.

Estimated delivery time is 5–9 days after dispatch. These timeframes are estimates rather than guaranteed delivery dates, unless we expressly agree otherwise.

Once your order is dispatched, we will email you a tracking code that you can use to follow your package on our website.

If your order is delayed, missing or marked as delivered when you have not received it, please contact hello@officialmelaboo.com so we can investigate.

Responsibility for the goods remains with us until they come into your physical possession, or that of a person you have identified to receive them, except where applicable law provides otherwise.

Please see our Shipping Policy for further details.

Section 9 — Address Changes and Order Cancellation

To request a shipping address change, contact hello@officialmelaboo.com as soon as possible. If your order has not been dispatched, we can update the address. After dispatch, changes may no longer be possible.

If you would like us to stop your order before dispatch, please contact us within 24 hours of placing it. We can stop dispatch only if the order has not already been shipped.

This operational cancellation window does not limit your statutory cancellation rights. If your order has already been dispatched, please refer to our Refunds & Returns Policy.

Section 10 — Returns and Refunds

We offer a voluntary 30-day return policy for eligible products, starting from delivery.

The eligibility conditions, return procedure, refund calculation and any applicable fees are explained in our Refunds & Returns Policy.

Our voluntary return policy is additional to your statutory rights. Restrictions on change-of-mind returns do not remove your rights concerning faulty, damaged, incorrect or misdescribed products.

Section 11 — Product Use

Please use products in accordance with their instructions and any warnings or precautions provided on the product page or packaging.

Results and personal experiences may vary. Customer reviews describe individual experiences and do not guarantee the same outcome for every customer.

Information on our website is provided for general product information and does not replace personalised advice from a qualified professional where such advice is needed.

This section does not limit our responsibility for product safety or compliance with applicable law.

Section 12 — Reviews, Photos and Other Submissions

You may submit reviews, photographs and other feedback where these features are available.

You retain ownership of your content. By submitting it for publication on our website, you give MelaBoo a non-exclusive, royalty-free permission to display and reproduce it on our website in connection with our products and customer feedback.

We may make minor formatting changes or crop photographs for display, provided this does not materially change their meaning.

You must own the content or have permission to submit it, including permission from any identifiable people shown in photographs.

Submissions must reflect your honest experience and must not contain unlawful material, misleading statements, private information about others, or content that infringes another person’s rights.

We may remove submissions that breach these requirements. We will not alter reviews to misrepresent customer experiences or remove a review solely because it is negative.

This permission does not include using your content in paid advertisements or on social media. We will seek separate permission for those uses.

To ask about removing your published content, please contact hello@officialmelaboo.com.

Section 13 — Intellectual Property

Website content created by or licensed to MelaBoo, including branding, logos, text, graphics and product imagery, is protected by applicable intellectual property laws.

You may view and use our website for personal shopping purposes. You must not copy, sell, commercially reproduce or misuse our content without permission, except where permitted by law.

Section 14 — Third-Party Services and Links

Our website may include services or links provided by third parties, including payment providers and external websites.

Their services may be subject to their own terms and privacy policies. Please review those policies where relevant.

We do not control independent third-party websites. This does not affect our responsibility for the services we provide or our obligations relating to your purchase from MelaBoo.

Section 15 — Privacy

Our collection and use of personal information are explained in our Privacy Policy.

Please review that policy for information about the data we collect, how it is used, the service providers involved and your privacy rights.

Section 16 — SMS Marketing

We do not currently operate an SMS marketing programme, but may introduce one in the future.

If introduced, marketing text messages will be sent only where you have separately opted in or another lawful basis permitted by applicable marketing rules applies. Providing a telephone number for delivery or customer service does not, by itself, constitute consent to SMS marketing.

Consent to marketing messages will not be a condition of purchase.

At enrolment, we will explain the programme, how often messages may be sent, how to unsubscribe and any applicable message or data charges from your mobile provider.

You will be able to withdraw your consent at any time using the unsubscribe instructions provided with the messages or by contacting hello@officialmelaboo.com.

Any order-related text messages will be distinguished from optional marketing communications. The use of your mobile number will be explained in our Privacy Policy.

Section 17 — Errors and Website Availability

We aim to keep website information accurate and current. If we discover a material error affecting your order, we will contact you and explain the available options rather than change an accepted order without your agreement.

Our website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our reasonable control. We will take reasonable steps to address problems.

Website updates or interruptions do not remove our obligations relating to accepted orders.

Section 18 — Prohibited Conduct

You must not:

• Use the website for fraud or other unlawful activity.

• Submit false order details or impersonate another person.

• Upload malicious code or attempt unauthorised access.

• Harass, threaten or abuse other users or our staff.

• Infringe intellectual property or privacy rights.

• Collect other users’ personal information without authorisation.

• Interfere with the website’s security or operation.

We may restrict access where reasonably necessary to address such conduct. This does not remove any existing consumer rights or entitlement to a refund.

Section 19 — Our Responsibility

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to exercise reasonable care and skill.

Our store supplies products for private consumer use. We do not accept liability for business losses, such as lost business profits or business interruption arising from commercial use.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or any other responsibility that cannot be excluded under applicable law.

Your statutory rights concerning the quality, fitness, description and delivery of goods remain unaffected.

Section 20 — Changes to These Terms

We may update these Terms to reflect changes to our business, website or legal requirements.

Updated Terms will be published on this page and apply to future orders. Changes will not retrospectively alter an order you have already placed unless required by law or agreed with you.

Section 21 — Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you also retain the protection of mandatory consumer laws applicable where you live. Nothing in these Terms restricts your right to bring proceedings in the courts available to you under applicable law.

If you have a complaint, please contact us first so we can try to resolve it.

Section 22 — General Terms

If a provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply where they can operate independently.

A delay in exercising a right does not mean that either party has waived it.

These Terms and the policies referred to in them govern your purchase and use of our website. They do not exclude binding statements made by us, remedies for misrepresentation, or your statutory rights.

Section 23 — Contact Information

For questions about these Terms, orders or our products, please contact our customer service team.

Email: hello@officialmelaboo.com

We aim to respond within 24 hours.