Shipping Policy

Processing Times

Orders are typically processed and dispatched within 1–2 business days, Monday to Friday, excluding public holidays.

Processing time is separate from the estimated delivery time below.

Shipping Times

We offer free standard shipping throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and the islands.

Estimated delivery time after dispatch is 5–9 days.

Delivery times are estimates and may vary due to courier delays, public holidays or other circumstances. If your order is taking longer than expected, please contact hello@officialmelaboo.com so we can help.

No Additional Delivery Charges

You will not be charged any additional shipping fees, customs duties or import charges during delivery. MelaBoo covers any applicable charges.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking code.

You can use this code to track your package on the MelaBoo website. Tracking information may take some time to update after dispatch.

Shipping Address Changes

If you need to change your shipping address, please contact hello@officialmelaboo.com as soon as possible with your order number and the correct address.

We will check whether your order has already been dispatched. If it has not, we can update the address. If it has already been dispatched, we will check whether any changes are still possible, but cannot guarantee an amendment.

Order Cancellation

If you would like to cancel your order before dispatch, please contact hello@officialmelaboo.com within 24 hours of placing your order.

We can stop dispatch only if the order has not already been shipped. If your order has been dispatched, please refer to our Refunds & Returns Policy for the applicable cancellation and return options.

This 24-hour window does not affect your statutory cancellation rights.

Incorrect Addresses and Delivery Issues

Please check that your shipping address is complete and correct before placing your order.

If you provide an incorrect address and the courier confirms delivery to that address with proof of delivery, responsibility for the incorrect address rests with you.

Please still contact hello@officialmelaboo.com. We will review the situation, check what assistance is available and try to find an appropriate solution.

If tracking shows your order as delivered but you have not received it, or if delivery fails for any other reason, please contact our customer service team so we can investigate with the courier.

Nothing in this policy affects your statutory rights.

Contact Us

For questions about shipping, tracking or delivery, please email hello@officialmelaboo.com.